Privacy Policy

Last Updated: 11/30/2025 Pure IVs LLC (“Pure IVs,” “we,” “our,” or “us”) provides mobile IV therapy services in New York City. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or use our services.

1. Information We Collect

a. Personal Information

Name
Phone number
Email address
Billing information
Service address
Appointment and service history

b. Health-Related Information

To deliver safe IV therapy services, we may collect limited medical information, including:

Symptoms and wellness goals
Allergies or sensitivities
Relevant medical history
Medications or supplements
Intake form answers

Note: Pure IVs does not store full medical records. Health information is only collected to administer treatment safely.

c. Automatically Collected Information

IP address
Browser type
Device information
Pages viewed
Cookies and tracking data

2. How We Use Your Information

We use your information to:

Book and manage appointments
Provide mobile IV therapy services
Confirm appointments and send nurse arrival updates
Process payments
Improve website performance and customer experience
Deliver marketing messages (only if you opt-in)
Comply with legal and regulatory requirements

3. SMS/Text Message Communications

By providing your phone number, you may receive text messages related to:

Appointment confirmations
Scheduling and rescheduling updates
Nurse arrival notifications
Follow-up care messages
Service-related questions or account updates

Marketing SMS are sent only if you opt-in separately. Message & Data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help.

4. How We Share Information

a. Medical Professionals

We may securely share limited information with licensed nurses, physicians, or medical oversight partners (e.g., WeTreat.io) to safely administer your treatment.

b. Service Providers

We may share information with trusted partners who help run our business, such as:

Payment processors
Booking and CRM platforms
HIPAA-compliant EHR providers
SMS and email communication platforms
Analytics or website tools

We never sell your personal information.

c. Legal Compliance

We may disclose information if required to comply with laws, regulations, or legal processes.

5. Cookies & Tracking Technologies

We may use cookies, tracking pixels, and analytics tools to:

Improve website speed and functionality
Analyze visitor behavior
Personalize the site experience
Support advertising and retargeting

You may disable cookies at any time through your browser settings.

6. Data Security

We use reasonable administrative, physical, and technical safeguards to protect your information. These safeguards include:

Secure communication and data encryption
Restricted access to sensitive information
Secure payment processing
HIPAA-aware handling of health-related data

While we take precautions, no system is completely secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

Pure IVs does not provide services to or knowingly collect information from anyone under the age of 18.

8. Your Rights

You may request:

Access to your personal information
Correction of inaccurate data
Deletion of personal data (when legally allowed)
Withdrawal of consent for marketing communications

To make a request, contact us at: Email: help@pureivs.com Phone: (929) 361-2722

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content on third-party websites.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact: Pure IVs LLC New York, NY Email: help@pureivs.com Phone: (929) 361-2722